Terms and Conditions for Deep Cleaning Camden

These Terms and Conditions set out the basis on which Deep Cleaning Camden provides domestic and commercial deep cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. For the purposes of these terms, references to “we”, “us” and “our” mean the cleaning service provider, and references to “you” and “your” mean the person or organisation placing the booking.

Scope of Service. Our service is a professional deep cleaning service intended to clean areas that require a thorough, detailed and intensive clean. A deep clean may include cleaning accessible surfaces, fixtures, fittings, appliances, floors and other agreed areas, subject to the condition of the property and the scope confirmed at booking. Unless expressly stated, the service does not include repairs, specialist restoration, hazard removal, or any work requiring a licensed tradesperson.

All cleaning is performed on a reasonable-efforts basis using standard methods and equipment suitable for the booked service. While we aim to achieve a high standard, results may vary depending on the condition, age, materials and level of soiling present in the property. We do not guarantee the removal of permanent stains, limescale build-up, ingrained dirt, mould staining, scorch marks, rust, paint, adhesive residues, odours that have penetrated surfaces, or damage caused by previous use or neglect.

1. Booking Process

Bookings for Camden deep cleaning services may be made through the channels made available by us at the time of enquiry. A booking is only confirmed once we have accepted the request, confirmed the service details, and received any required deposit or prepayment. Any quotation provided before confirmation is based on the information supplied by you and may be revised if the property details or service requirements change.

When placing a booking, you must provide accurate and complete information, including the property type, size, access arrangements, parking limitations, presence of pets, expected level of cleaning required, and any relevant health or safety considerations. If the information supplied is incorrect or incomplete, we may adjust the price, modify the service, or decline to proceed if the circumstances make safe or effective completion impractical.

We reserve the right to refuse a booking, to allocate an alternative date or time, or to send an appropriately sized team based on operational needs. Any estimated arrival time is approximate and may be affected by traffic, weather, delays at previous jobs, or other events beyond our control. Time windows are provided for convenience and are not absolute guarantees.

Before the service begins, you must ensure that the property is accessible and reasonably prepared for cleaning. This includes providing access to the premises, water, electricity and any agreed entry instructions. If our team cannot enter the property, or if access is significantly delayed, waiting charges, re-attendance fees or cancellation fees may apply. If the property is unsafe, unhygienic beyond the agreed scope, or presents an immediate health or safety risk, we may suspend or stop the service.

Payments and Pricing. All prices are stated in pounds sterling unless otherwise agreed. Quoted prices may be fixed or estimated depending on the information available at the time of booking. Additional charges may apply where the actual service required exceeds the original scope, where extra labour or materials are needed, or where the condition of the premises is materially different from what was described at the time of booking. Any such changes will normally be communicated to you before the additional work is carried out, where reasonably practicable.

Payment is due in accordance with the terms confirmed at booking. We may require a deposit, full prepayment, or payment on completion, depending on the type of service and the level of risk associated with the booking. If payment is taken by card, bank transfer or any other approved method, you must ensure that sufficient funds are available. If a payment fails, is reversed, or is charged back without valid reason, we may suspend further services and recover any costs incurred as a result.

2. Cancellations, Rescheduling and Waiting Time

You may cancel or reschedule a booking by giving notice in accordance with the cancellation terms stated at the time of confirmation. If you cancel within the permitted notice period, any deposit may be refunded or transferred to a new date, subject to administrative costs where applicable. If you cancel outside the permitted notice period, or if our team arrives and is unable to complete the service because access is unavailable or the property is not ready, you may be charged a late cancellation or call-out fee.

We understand that plans can change, but last-minute changes create costs for staffing, travel and scheduling. Where a booking is moved to a new date, we will try to accommodate the request, but alternative slots are subject to availability. If the original price depended on specific conditions or time-sensitive arrangements, we may need to review the quotation for the rescheduled service.

If our team is required to wait because access is delayed, key collection has not been arranged, or the property is not ready, we may charge for waiting time at our standard rate. If the delay is excessive, we may treat the booking as cancelled by you. In such cases, all incurred costs and any applicable cancellation charges may remain payable.

Customer Responsibilities. You are responsible for ensuring the property is safe to clean and that any fragile, valuable, or sensitive items are secured or moved before the service starts. This includes, where relevant, informing us of hidden hazards, leaking fittings, loose fixtures, faulty electrics, broken glass, pest infestations, bodily fluids, sharps, or other conditions that may affect the safety or quality of the work. We are entitled to refuse to clean any area that poses a risk to our staff or equipment.

You must also ensure that any personal property, documents, cash, jewellery, medication and other valuables are stored securely. We do not accept responsibility for items left in accessible areas unless loss or damage is caused by our proven negligence. Where cleaning near delicate materials, antique surfaces, specialist finishes or electronic equipment is required, you should provide clear instructions and, where appropriate, obtain specialist advice.

Waste Regulations and Disposal. Our services may involve the collection and removal of general waste created during cleaning, such as disposable cloths, packaging, empty containers or minor rubbish generated by the cleaning process. We will handle such waste in accordance with applicable UK waste laws and environmental requirements. Waste will only be removed or disposed of where this forms part of the agreed service and where the waste is lawful for us to handle.

We do not remove hazardous waste, controlled waste, clinical waste, asbestos, chemicals, sharps, biohazard materials, needles, paint tins containing liquid residue, gas canisters, or any item requiring specialist licensing or disposal procedures, unless specifically agreed and lawfully permitted. If such materials are discovered during cleaning, we may stop work in the affected area and advise you to arrange appropriate specialist removal. You remain responsible for declaring any regulated waste before the appointment.

Where we transport waste as part of an agreed service, it will be handled with reasonable care and transferred only to authorised facilities or collection systems in line with legal requirements. You acknowledge that waste classification, storage, transport and disposal may be subject to restrictions, and you agree not to ask us to undertake any disposal activity that would breach applicable law or local authority rules. Any illegal or improper disposal request will be refused.

Liability and Limitations. We will perform the cleaning service with reasonable skill and care. If we cause direct damage through our negligence, we may, at our option, repair the damage, arrange a replacement, or pay reasonable compensation, subject to these terms. Our total liability for any claim arising out of a booking shall be limited to the amount paid or payable for the relevant service, except where such limitation is not permitted by law.

We are not liable for pre-existing damage, wear and tear, hidden defects, manufacturing faults, discolouration, unstable fixtures, poor installation, or damage arising from the condition of materials prior to the service. We are also not responsible for indirect or consequential losses, including loss of profit, business interruption, loss of opportunity, loss of data, or reputational damage, to the extent permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If you believe damage has occurred, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the service, with supporting details and photographs where available.

If our team is asked to clean a surface, item or area that is not suitable for the product or method used, and you have requested that we proceed contrary to our advice, you accept responsibility for any resulting deterioration, subject always to your statutory rights. Likewise, if we are asked to move heavy items, work at height without safe access, or handle potentially risky tasks outside the agreed scope, we may decline the request.

3. Complaints, Service Changes and Termination

Any complaint about the service should be raised promptly so that we may investigate and, where appropriate, put matters right. Where a complaint concerns the quality of cleaning, we may request the opportunity to revisit the property within a reasonable period to assess the issue and, if justified, carry out remedial cleaning. This does not affect your statutory rights where applicable. We will not be responsible for issues that arise after the service due to normal use, re-soiling, or conditions outside our control.

We may change the scheduled team, equipment, products or cleaning method where necessary for operational, safety or supply reasons, provided that the overall nature of the service remains substantially the same. If a change materially affects the service, we will use reasonable efforts to inform you in advance. If we are unable to provide the service due to circumstances beyond our control, including severe weather, staff unavailability, equipment failure or access restrictions, we may offer to reschedule or cancel the booking.

We may terminate or suspend the service immediately if you or anyone at the property behaves abusively, creates an unsafe environment, prevents the work from being carried out, or requests unlawful or unreasonable conduct. In such circumstances, you may remain liable for work already completed, travel costs and any applicable cancellation fees. We also reserve the right to refuse future bookings where serious misuse or repeated non-compliance occurs.

Insurance, Force Majeure and Other Legal Matters. We maintain insurance appropriate to the nature of our business, but insurance does not alter the limits and exclusions set out in these terms. We are not liable for delays or failures caused by events beyond our reasonable control, including fire, flood, extreme weather, industrial action, transport disruption, pandemic-related restrictions, power outages, supply shortages or acts of public authorities. In such cases, performance may be delayed, suspended or rearranged without liability for resulting inconvenience.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy. Any variation to these terms must be agreed by us in writing or expressly confirmed as part of the booking process. These terms, together with the booking confirmation and any written quotation, form the entire agreement between the parties in relation to the service.

Governing Law. These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with a booking or service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless the applicable law requires otherwise. By proceeding with a booking, you acknowledge that you have read, understood and accepted these terms.