Deep Cleaning Camden Terms and Conditions

These Terms and Conditions govern the provision of deep cleaning and related services by Deep Cleaning Camden to residential and commercial customers within its service area. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company, or organisation requesting or receiving the services.

Company means Deep Cleaning Camden, the service provider.

Services means any deep cleaning, end of tenancy cleaning, after-builders cleaning, one-off cleaning, or related cleaning services supplied by the Company.

Premises means the property or location where the Services are to be carried out.

Booking means a confirmed request by the Client for the Company to provide Services at an agreed time, date, and price.

2. Scope of Services

The Company provides professional deep cleaning and related services across its designated service area. Each Booking will set out the type of cleaning, the approximate duration, and any specific requested tasks agreed in advance.

The Company reserves the right to refuse or discontinue Services where conditions at the Premises present a health and safety risk to staff, where illegal activities are suspected, or where the scope of work substantially differs from the description provided at the time of Booking.

Any changes to the agreed scope of Services may result in an adjustment to the quoted price and the time required for completion.

3. Booking Process

Bookings may be made by the Client through the Company’s accepted communication channels, as indicated on its official materials. The Client must provide accurate information, including the type of Premises, approximate size, level of soiling, access arrangements, parking details, and any special requirements.

A Booking is considered provisional until confirmed by the Company. Confirmation will normally include the date, time window, type of service, and the estimated cost, subject to the conditions of these Terms and Conditions.

The Company may request photographs or detailed descriptions of the Premises to give a more accurate estimate and to determine whether specialist equipment, materials, or additional personnel are required.

By confirming a Booking, the Client warrants that they have the authority to authorise cleaning at the Premises and that they accept these Terms and Conditions on behalf of all occupants, owners, or interested parties.

4. Access to the Premises

The Client is responsible for ensuring that the Company’s staff have clear and safe access to the Premises at the agreed time. This includes providing keys, access codes, parking arrangements, and any necessary permissions from building management or landlords, where applicable.

If the Company is unable to gain access at the scheduled time due to issues outside its control, such as missing keys, locked gates, or restricted parking, a call-out fee or full service charge may apply at the Company’s discretion.

Keys supplied to the Company will be handled with reasonable care. The Client is responsible for ensuring that any key handover method is secure and that all keys are clearly labelled without displaying the full address of the Premises.

5. Prices and Quotations

All prices are quoted in pounds sterling and are subject to change without notice, except where a specific price has been confirmed in writing for a particular Booking.

Quotations are based on the information provided by the Client and on the assumption of standard levels of soiling and access. If, upon arrival, the Premises are found to be significantly larger, more heavily soiled, hazardous, or otherwise different from the description, the Company reserves the right to revise the quotation, offer an alternative level of service, or decline the work.

Where possible, any change in price will be agreed with the Client before the Services commence or as soon thereafter as practicable. If the Client does not accept the revised price, the Company may cancel the Booking, and a reasonable call-out or cancellation charge may apply.

6. Payments and Invoicing

Unless otherwise agreed in advance, payment is due on the day the Services are carried out. The Company may require payment in full or a deposit before the Booking date, particularly for large or specialist jobs.

The Company will advise the Client at the time of Booking of the accepted payment methods. The Client must ensure that sufficient funds are available and that payment details are valid and authorised.

Where payment is not received on time, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law and to recover all reasonable costs incurred in pursuing late or non-payment, including administrative costs and legal fees.

In the case of commercial Clients, credit terms may be agreed in writing prior to the commencement of Services. Failure to adhere to agreed credit terms may result in the suspension of further Services until full payment is received.

7. Cancellations and Rescheduling

The Client may cancel or request to reschedule a Booking by providing reasonable notice. Unless otherwise stated at the time of Booking, a minimum of 48 hours notice before the scheduled start time is required for cancellations or rescheduling without charge.

If the Client cancels or reschedules with less than 48 hours notice, the Company may charge a cancellation fee up to a reasonable proportion of the quoted service cost, which may be as high as the full amount if the Company is unable to reallocate the time slot.

Failure to provide access to the Premises at the appointed time may be treated as a late cancellation and charged accordingly.

The Company reserves the right to cancel or reschedule a Booking in the event of staff illness, extreme weather, operational issues, or other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative time and date. The Company will not be liable for any loss or inconvenience caused by such cancellations, other than refunding any pre-paid amounts for Services not delivered.

8. Client Obligations and Preparation

The Client is responsible for ensuring that the Premises are ready for cleaning. This includes removing personal belongings, valuables, fragile items, and clutter from areas to be cleaned, unless specifically agreed otherwise.

The Client must inform the Company at the time of Booking of any areas that require special care, any delicate surfaces, existing damage, stains, or defects in the Premises, as well as any known hazards such as faulty electrical fittings, unstable flooring, or the presence of pests.

The Client must ensure that running water, electricity, and adequate lighting are available at the Premises for the duration of the cleaning. If these are not available and the Company has not been informed in advance, the Company may cancel the service and apply a cancellation charge.

9. Health, Safety, and Waste Regulations

The Company will carry out Services in accordance with applicable health and safety legislation and best practice standards. Staff are instructed to use appropriate personal protective equipment and safe working methods when providing deep cleaning services.

The Client must disclose any known or suspected health risks at the Premises, including but not limited to the presence of biohazardous materials, sharp objects, drug paraphernalia, or hazardous chemicals. The Company may decline to handle such materials except under specific arrangements and with suitable protective measures.

The Company will handle and dispose of general cleaning waste in accordance with UK waste regulations. This may involve leaving sealed waste bags for the Client’s normal refuse collection or arranging lawful disposal routes where agreed. The Company is not responsible for removing large quantities of household rubbish, construction debris, or items that fall under special waste categories, unless expressly included in the Booking and permitted by regulation.

Where specialist waste removal is requested, the Company may engage licensed waste carriers or recommend third-party services. Any associated costs and compliance responsibilities will be agreed with the Client in advance.

10. Use of Cleaning Products and Equipment

The Company will normally provide its own cleaning materials and equipment suitable for deep cleaning tasks. If the Client requests the use of their own products or equipment, this must be agreed in advance, and the Client assumes responsibility for their suitability and safety.

The Company will take reasonable care when using cleaning agents on various surfaces. However, the Client must notify the Company of any surfaces that are sensitive to water, certain chemicals, or particular cleaning methods. The Company cannot be held liable for damage arising from undisclosed surface sensitivities or pre-existing defects.

11. Service Quality, Complaints, and Re-cleans

The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the cleaning, they should raise the issue with the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the Services.

Where a complaint is justified, the Company may, at its discretion, offer a partial refund, a discount on future services, or a re-clean of the affected areas, provided that the Client allows the Company reasonable access to inspect and remedy the issue.

Complaints raised after 48 hours, or after further use or occupation of the Premises that may alter the condition of the areas cleaned, may not qualify for a re-clean or refund.

12. Liability and Limitations

The Company holds appropriate insurance for its activities, subject to the terms and exclusions of the policy. The Company will take reasonable care to avoid damage to the Premises and contents, but minor accidental damage may occur during cleaning.

The Client must remove or secure items of high value, sentimental items, and fragile objects prior to the commencement of Services. The Company will not be liable for any loss or damage to items that have not been properly secured or that are inherently fragile or in a state of disrepair.

To the fullest extent permitted by law, the Company’s total liability for any loss or damage arising out of or in connection with the provision of Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid by the Client for the specific Booking in question.

The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of opportunity, or loss of goodwill arising from the Services or any delay or failure in performance due to events beyond its reasonable control.

Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

13. Damage, Breakages, and Reporting

Any damage or breakages caused by the Company’s staff must be reported to the Company by the Client within 48 hours of the completion of the Services, together with reasonable details and, where possible, supporting evidence.

The Company reserves the right to inspect the alleged damage before making any admission of liability or offering repair or compensation. Where feasible, the Company may arrange for repair or replacement through its own contractors or suppliers.

The Company will not be responsible for wear and tear, deterioration over time, or damage that results from pre-existing conditions, poor installation, or inherent defects in the property or items cleaned.

14. Property Security and Privacy

The Company takes property security seriously. Staff are instructed to lock doors and windows when leaving the Premises, unless instructed otherwise by the Client. The Client is responsible for checking that all doors and windows are secure after the Services are completed.

The Company respects Client privacy and will only access those areas of the Premises that are reasonably required to deliver the Services. Any personal information provided by the Client will be used solely for service delivery, administration, and legal compliance, in accordance with applicable data protection laws.

15. Termination of Ongoing Services

Where Services are provided on a recurring basis under an ongoing arrangement, either party may terminate the agreement by giving written notice in accordance with any notice period agreed at the outset, or, if none is specified, by giving at least 14 days notice.

The Company may terminate the relationship with immediate effect where the Client repeatedly fails to pay on time, behaves abusively towards staff, compromises health and safety, or otherwise materially breaches these Terms and Conditions.

16. Changes to Terms and Conditions

The Company may update these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or business practices. The latest version will apply to any new Bookings from the date it is made available.

Existing Clients will be deemed to have accepted the updated terms if they continue to book or use the Services after being notified of the changes or after the updated terms have been made reasonably accessible.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for business operations, provided that this does not adversely affect the Client’s rights.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, representations, or agreements, whether written or oral.